A Notice to Xbox 360 Version Users

[Avengerbot]

Typically, many users of the Xbox 360 version of FINAL FANTASY XI will shut down the game via the "Xbox Guide Button" located on the controller. However, we have confirmed an issue where if you attempt to shut down via the "Xbox Guide Button" while the PlayOnline Viewer and/or FINAL FANTASY XI is running, it may cause the Xbox 360 to not be able to properly read the disc.

Until this issue is addressed, we ask that you shut down the PlayOnline Viewer through the "Exit Viewer" option and FINAL FANTASY XI through the "Shut Down" option in-game.

For users who are experiencing the issue, please contact Xbox Support for assistance.
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Xbox Support

Hours of operation:
Phone assistance is available seven days a week.
9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

Phone numbers:
Toll free: (800) 4MY-XBOX
Direct dial: (425) 635-7180
Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

[corrinth]

Its mind boggling that anyone could even think its ok to do that... I never have and never will. The game let's you know there is a problem every time you do it.

[Eracle]

Yeah, I always log out and then shut down...

[Zeargi]

Regardless, there are times for 360 players that it's unavoidable. i live in a high lightning area during the summer, so if there's a power surge then this also happens. Not to mention the locking a freeing during besieged... found that one out the hard way.

[corrinth]

Regardless, there are times for 360 players that it's unavoidable. i live in a high lightning area during the summer, so if there's a power surge then this also happens. Not to mention the locking a freeing during besieged... found that one out the hard way.

Well yes, those situations I completely understand and Microsoft sucks all the more because of it. But when you don't wanna take the 30 seconds to shutdown or your too lazy to walk to your Moghouse to auto shutdown, then you gets no sympathy from me.

[Yuppiekin]

My friend d/c'd on Xbox and got this issue. He called the Xbox # and they told him they couldn't help to call SE...anyone have any advice?

Update: He called SE and they said to reinstall the game.

[Famfryt]

My friend d/c'd on Xbox and got this issue. He called the Xbox # and they told him they couldn't help to call SE...anyone have any advice?

Update: He called SE and they said to reinstall the game.

The way I found to resolve the issue was to simply use a different disc. I have both WotG and the Vanadiel Collection, so I simply boot the game up from the other disc if it happens.

Its a lot easier than reinstalling the game every time (if that even works).